General FAQ

What are your business hours?

Our regular business hours are 9am to 5pm Monday through Saturday and we are closed on Sunday and for Holidays. However, emergency support is available 24/7.

I have an issue that isn't listed on your website.

Contact us for a free consultation and we will see if it’s within our scope. If not, we can refer you to someone who can help.

Who is eligible for a free consultation?

Residential and business customers are eligible for a free consultation. The maximum time we reserve for residential consultations is 30 minutes.

Cost and Payment

What are your hourly rates?

For all of our services, we provide a free consultation period without obligation. (excluding travel costs outside the greater Chilliwack area)

$90 per hour on-site, with 1 hour minimum.
$22.50 per quarter hour remote support, with no minimum. New clients must purchase 1 hour in advance of support.
$120 per hour (remote or on-site support) after regular business hours and holidays.
$1 travel surcharge per KM outside greater Chilliwack area.
5% seniors discount (residential only)
5% veteran discount (residential only)
10% charity/non-profit discount.

What payment methods do you accept?

We accept cash, cheques, PayPal and Interac E-Transfer.

What is your hourly rate for emergency support?

Emergency support, after regular business hours and holidays, is $120 per hour.

Web Services

How much does a website cost?

Every website is unique and requires different levels of functionality and scope. Contact us to discuss budget estimates and website goals for potential projects.

How long will it take to complete my website?

Each website is unique and requires different functionality and scope. We offer a free consultation service to present you with a list of website goals and budget estimate tailored to your specific needs.